At Tuzu, we aim to ensure your satisfaction with our services. Please read our Refund and Cancellation Policy to understand how we handle refunds and cancellations for our social media content editing services.
1. Cancellation Policy
Before Submission:
You may cancel your order at any time before you submit your content via Google Forms. Once the content has been submitted, cancellations are no longer possible.
After Submission:
Due to the nature of our services, once the content editing process begins, cancellations are not permitted.
2. Refund Policy
Eligibility for Refunds:
Refunds are only applicable if the final output does not meet the agreed-upon requirements. Refund requests will be processed only after thorough cross-checking of the delivered content against the original instructions provided.
Refund Process:
To request a refund, please contact us within 5 days of receiving your edited content. Include your order details and a brief explanation of why you are requesting the refund.
Refund Approval:
Once your refund request is reviewed and approved, the refund will be processed, and the amount will be credited to your original payment method within 14 business days.
3. No Refunds on Completed Services
Once the final edited content is delivered and accepted, no refunds will be provided. We encourage you to review the preview of your content before final acceptance to ensure it meets your expectations.
4. Contact Us
If you have any questions or need further assistance regarding our Refund and Cancellation Policy, please reach out to us at:
Email: apptuzu@gmail.com
We value your business and are committed to providing quality service. Thank you for choosing Tuzu.
